Turning the built environment into a measurable lever for throughput, workforce capacity, and patient experience—without new construction or added cost

Ideal For

Hospital executives, system leaders, operations, strategy, facilities, and performance improvement teams

Why this keynote gets booked

• Shows how care environments are linked to nearly 30% differences in patient satisfaction

• Demonstrates operational improvements of up to 25% using existing space and workflows

• Connects room layout, visibility, and proximity to length of stay, staff efficiency, safety, and cost

• Translates peer-reviewed research into executive-level performance insight

What participants learn

• How the built environment directly influences throughput, staff efficiency, and patient perception

• Where hidden spatial and workflow friction is slowing operations and increasing cost

• How to use space as a strategic performance asset, not an overhead expense

Key takeaways

• A practical lens for identifying spatial and workflow friction that limits throughput, efficiency, and experience

• Clear insight into how room layout, visibility, and proximity influence cost, safety, and staff performance

A reframing of space from fixed overhead into a controllable lever for organizational value—without new construction

A systems-level, evidence-based approach to increasing clinician capacity, improving retention, and stabilizing operations—by redesigning how work is supported through space

Ideal For

CMOs, COOs, CNOs, nursing leadership, quality and safety teams, workforce and operations leaders

Why this keynote gets booked:

• Reframes clinician burnout as a systems and environmental design problem, not an individual resilience issue

• Introduces the inFORMed Approach™ (FLOW + FUNCTION – FRICTION = FORM), grounded in hospital-based research and implementation

• Draws on work across 50+ hospitals globally, translating evidence into operational decision-making

• Demonstrates how layout, visibility, noise, and supply access shape cognitive load, error risk, and workforce stability

What participants learn:

• How environmental friction accumulates into clinician stress, inefficiency, and disengagement

• How to map task flow and staff movement to identify hidden operational breakdowns

• How space and operations can be aligned to support clinician capacity without adding staff or capital

Key takeaways

• A repeatable, evidence-based diagnostic framework (the inFORMed Approach™) for identifying environmental friction that drives clinician stress and inefficiency

• Clear insight into how layout, visibility, noise, and task flow affect cognitive load, error risk, and retention

• Practical strategies to stabilize workforce capacity and improve operational performance by up to 20–25% using existing space and workflows
  

Leveraging the built environment to remove barriers, support independence, and improve equity, experience, and operational performance—without new construction.

Ideal For

Healthcare executives, facilities leaders, clinical leadership, DEI, quality and safety teams

Why this keynote gets booked

• Moves inclusive design beyond compliance into measurable organizational performance

• Draws on rehabilitation environments to show how space supports independence, dignity, and care delivery

• Connects equity-focused design decisions to real patient, staff, and operational outcomes

What participants learn

• How environmental barriers quietly increase stress, inefficiency, and inequity

• Why inclusive design is associated with nearly 30% differences in satisfaction outcomes

• How space influences safety, wayfinding, staff efficiency, and care transitions

Key takeaways

• How inclusive design decisions are associated with measurable improvements in satisfaction, wayfinding, safety, and care transitions, with applied case work showing operational gains of up to 25% in complex care environments

• A practical framework for identifying physical and perceptual barriers embedded in existing healthcare facilities that quietly undermine equity, independence, and staff efficiency

• Evidence-based strategies drawn from rehabilitation settings to use space to support autonomy, dignity, and high-performing care—without new construction or added staffing

Using inclusive, evidence-based design to improve safety, independence, and performance—without adding cost or complexity.

Ideal For

Healthcare executives, facilities leaders, clinical leadership, quality, safety, and DEI teams

Why this keynote gets booked

• Demonstrates how physical environments quietly create or remove barriers to care—driving nearly 30% differences in patient experience outcomes

• Connects inclusive design to operational performance, risk reduction, and reputation

• Shows operational improvements of up to 25% using existing space and workflows

• Grounded in 10+ peer-reviewed studies and applied work across 50+ health systems globally

• Translates lessons from rehabilitation environments—where space must actively support independence—into scalable healthcare strategies

Key takeaways

• How environmental variables such as layout clarity, visibility, and proximity are linked to nearly 30% differences in patient experience and measurable impacts on safety, communication, and staff stress

• How misaligned environments create hidden operational risk—forcing patients and clinicians to compensate through workarounds that increase fatigue, error likelihood, and inefficiency

• Practical, evidence-based methods to remove environmental barriers so space actively supports autonomy, safety, and effective care delivery, using existing facilities and workflows